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The JW Marriott Kuala Lumpur - A Review

The JW Marriott Kuala Lumpur - A Review

Sitting neatly in the heart of Bukit Bintang is the JW Marriott Kuala Lumpur. Modern, trendy and cool are the first words that come to mind whilst still being cosy and inviting after a long day exploring the city. 


The JW is in a prime location, directly opposite the Pavilion and walking distance from the Petronas Towers and Changkat Bukit Bintang. It is also easily accessible by road so that you can get to a nearby metro station or hop in an Uber for a trip further away.

The lobby is beautifully decorated with a spiral chandelier hanging from the ceiling and because I visited in December and huge tree sat proudly in the middle. Check in was very easy and the staff were extremely friendly. They took time to explain where to get breakfast and how the lift operated with the keycard while still keeping the process short, which I much appreciated after a long flight. 


I was given a stylishly designed room with a king size bed (which was marvellously comfortable), a flat screen tv, sofa and desk. The bathroom was stunning with a walk-in rain shower, dressing table and deep bath, plus the Aromatherapy Associates toiletries were brilliant. I don't know about the rest of you but so often the shampoo and conditioner in hotels can play havoc with my hair, leaving it feeling like straw, however, these were quite the opposite. 

Housekeeping was very prompt and by the time I came back from my day out the room had always been cleaned with fresh towels and a straightened bed. To be kind on the environment they did not change the sheets every day during the turn down service however if you wish them to be, it can be arranged. I love this idea as so many hotels change room bedding every night and it is simply not necessary. We don't change our bedding at home every night so why do we expect it when we are away. 

I liked that the hotel's room service menu offered dishes from their many restaurants and therefore offered a range of cuisines. When I ordered dinner on my first evening it arrived very quickly though it could have been presented a little better. This being said it was delicious and the tray was collected moments after I called. 

Unfortunately, breakfast was a disappointment in comparison to the rest of the hotel stay. I only opted for breakfast on my final morning as I had enjoyed breakfast out every other day. The buffet selection was extensive but the quality was poor, the decor of the 'restaurant village' was outdated and tired and the staff a little rude. They appeared to be understaffed yet overrun with guests. Due to the number of people eating at 9AM I was seated in the 'overflow' area and forgotten about by the stressed servers. It may have been a one-off, however, only visiting on my final morning I didn't have the chance to find out. 

Aside from this unfortunate experience, my stay at the JW Marriott Kuala Lumpur was lovely. The room was perfect and the front-of-house staff were very friendly, nothing was too much trouble. I would definitely return, although maybe not for breakfast! 

"Better to see something once than to hear about it a thousand times" - Chinese Proverb

All Opinions on this blog are my own.

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